Please note that certain Company operations are located in the United States. In addition, certain personal information may be collected, used, disclosed and may be processed through our service providers, including through Jason Pharmaceuticals, Inc. Personal information, including personal health information that you may provide to us, may be collected, used, disclosed or stored in the United States or country other than Canada and may be stored on cloud servers. Personal information may be accessed by regulatory and law enforcement authorities in the jurisdiction(s) in which the personal information is collected, used, stored and disclosed.
Personal information is information that identifies you or that may be used in connection with other information to identify you. We collect personal information that you provide to us when you register as a member on the Sites and/or when you update your member profile with us.
We collect personal information from you including:
We use the personal information that you provide to:
After you have registered as a member of the Sites, you may choose to use certain interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including personal health information. In such cases, you may choose which, if any, information you wish to provide to the Sites.
We are committed to protecting the privacy of children. We do not knowingly collect information from any person we actually know is under the age of 13. The Sites do not sell products for purchase by children. If you are under the age of majority in the province or territory in which you reside, do not continue to use the Sites and do not purchase products from the Company.
If you are a healthcare provider, do not send personal information or personal health information relating to any patient to the Company unless you have direct consent from patient to do so. Healthcare providers are responsible for ensuring they have policies and procedures in place to ensure compliance with all applicable privacy laws and regulatory and ethical requirements and codes of conduct.Health care providers purchasing products from the Company for use with their patients are also bound by the terms and conditions of their agreement with the Company including all terms and conditions relating to the protection of personal information and compliance with all laws governing the collection, use and disclosure of personal information including personal health information.
From time to time the Company marketing department, or operations contractors acting on its behalf, may conduct online research surveys in order to gather feedback about the Sites through email invitations, pop-up surveys or online focus groups. When participating in a survey, we may ask you to submit personal information. You may choose whether or not you wish to participate in such a survey and whether, and if so to what extent, you wish to provide any personal information in response to a research survey. This personal information is used for research purposes, and is not used for sales solicitations. Your ability to use the Sites and/or to order products through the Sites is not affected by your decision as to whether or not you wish to participate in a survey.
When a third party sponsors a survey, the survey responses are aggregated and anonymized before the survey results are reported to the sponsor. Aggregate data does not contain any information that could be used to identify or to contact you. Any personal information collected through market research will only be used by the Company and its operations contractors and will not be given or sold to a third party without your consent as outlined in Section III below.
Except as set forth in this Policy or as specifically agreed to by you, the Company will not disclose any personal information including personal health information it collects from you on our Sites. We may release personal information including personal health information to third parties to:
In the event that we are legally compelled to disclose your personal information including your personal health information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose personal information as described below.
Company operations and maintenance contractors sometimes have limited access to personal information including personal health information in the course of providing products or services to the Company or for the Sites. These contractors include vendors and suppliers that provide the Company with technology, services, and/or content related to better operation and maintenance of our Site. Access by these contractors to the personal information including personal health information that you may have provided to us is limited to the information reasonably necessary for the contractor to perform its limited function for the Company and the Sites. The Company also contractually requires that our operations and maintenance contractors:
We are committed to the secure retention of your personal information including any personal health information. Set out below are some of the security measures that we use to protect your privacy. By way of example, we
Despite the Company’s efforts to protect your personal information including your personal health information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. You are responsible for ensuring you have created a strong password and for keeping that password secure. Do not share your password with any other person and do not write that password down.
Even if you do not register with the Sites, certain non-personal information relating to the use of the Sites, special promotions and newsletters may be collected.
We also may use Web Beacons to collect non-personal information about your use of our website and the websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons allows us to statistically monitor your usage of our websites.
Our Web Beacons are not used to track your activity outside of our websites. We do not link non-personal information from Web Beacons to personal information without your permission and do not use Web Beacons to collect or store personal information (including personal health information) about you.
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
The Sites contains links to other sites. Once you enter another website, be aware that neither the Company nor the Sites is responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit through a link on Sites.
The pages of our Sites that collect and store self-reported personal information allow you to correct, update or review information you have submitted by going back to the specific page, logging-in and making the desired changes.
If you have a complaint or problem, including removing your personal information from our systems, please email us at firstname.lastname@example.org. Our customer service department will forward your complaint to the appropriate internal department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so. If you do not receive adequate resolution of a privacy related problem, you may write to:
Attn. Privacy Officer
Medifast Nutrition Inc.
11445 Cronhill Drive
Owings Mills, MD 21117
We retain personal information including personal health information only for as long as required for the purposes set out in this Policy. Except as may be required by law or for the purposes for which the personal information was collected or to protect our rights, and upon your request, we will delete your personal information including your personal health information from our active databases and, where feasible, from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Company or from our servers.
Last Updated: March, 2014