Medifast will accept returns on any unopened, unused boxes postmarked within 30 days of receipt. Refunds are available on consumable products only, excluding sale items; shipping charges are non-refundable. Sale items do not qualify for a credit if returned. Partial boxes and individual packets are ineligible for refunds. Refunds can be issued to the credit card account used for the original purchase, or as a Medifast credit to be used for future Medifast purchases. Please allow up to four weeks for your return to be processed and your account to be refunded. Refunds will be applied within 14 days after your return is processed but may not appear on your statement for one to two billing cycles. Customers are responsible for shipping costs to return product. All returns require a Return Authorization Number, which can be obtained from a member of our Customer Service Team. Please call the number listed on your packing slip.
We are not responsible for lost or stolen packages.
Package Refusal Policy
If you refuse your shipment, CDN$ 16 will be deducted from your credit card.
Policies, including the shipment refusal fee, are subject to change.